What can I expect during my first session?+
Your first session focuses on understanding your needs, goals, and what brought you to therapy. We’ll review the Practice Policies & Service Agreement, talk through what you’re hoping to work on, and outline what ongoing care could look like — at a pace that feels comfortable.
What states do you serve?+
Virginia and South Carolina. All care is provided virtually (telehealth), so you can attend from the comfort of home anywhere in either state.
Do you offer in-person visits?+
No — all sessions are telehealth. If you need an in-person provider, reach out and we’re glad to help you find someone with availability.
Do you accept insurance?+
Yes. In-network with Aetna, Cigna, and Carelon Behavioral Health in both Virginia and South Carolina, plus several Virginia-only plans (Kaiser Permanente of the Mid-Atlantic, Anthem EAP-expanded, BCBS of Massachusetts Virtual Network, Providence Health Plan, UHC Medicare Advantage, and Optum). Out-of-network? Mentaya can help you submit for reimbursement. Benefits are verified before your first session.
Do you accept cash or checks?+
No — physical cash and checks aren’t accepted. Self-pay (cash-pay) clients are welcome, and payments are processed securely by debit or credit card through invoicing or your scheduling platform.
How do I reach you between sessions?+
You can call or text the client line, leave a voicemail, email, or send a secure message through your portal (Grow or Headway). Messages are for non-urgent needs only — responses come during business hours.
What documentation do you provide?+
Basic letters of care and official letters for personal records are available on request for an additional fee. Emotional Support Animal (ESA) evaluations are a separate, structured, fee-based service (not covered by insurance). FMLA, disability, and workers’ compensation forms must be completed by a medical professional, not a licensed therapist.
Do you offer therapy intensives?+
Yes. Intensives are a longer, more focused format for when you want to go deeper over a shorter stretch of time. Email info@giftccs.com to ask about availability, timing, and whether an intensive is the right fit for what you’re working through.
Do you work with businesses or teams?+
Yes. I offer consulting, professional training, and workshops for organizations. Tell me a little about your team through the business inquiry form, or email info@giftccs.com directly.
Do ESAs give me public access or travel privileges?+
Emotional Support Animals are protected under housing law only. They do not grant access to stores, restaurants, workplaces, or airlines. ESA documentation is strictly for housing accommodations under the Fair Housing Act.
How many sessions are required for an ESA evaluation?+
Virginia law requires ESA documentation to come from a provider with a therapeutic relationship. My ESA evaluation includes four sessions, which meets and exceeds this requirement and allows for a clinically appropriate assessment.
Will an ESA letter guarantee approval from my housing provider?+
ESA letters support your request, but final approval is determined by the housing provider. They may request verification or additional documentation. I provide legally compliant ESA letters that meet federal and state requirements to support your accommodation request.
Can any pet qualify as an ESA?+
ESAs must be clinically appropriate for your symptoms and living environment. During the evaluation, we assess your needs, the animal’s role in symptom reduction, and whether the ESA is suitable for your housing situation.